Refund Policy for Bookly

Company Name: AHMAD ALI LTD
Locations: London, United Kingdom | United States
Website: https://bookly.cloud
Email: Support@bookly.cloud
Phone Number: +1 205-671-2749

At Bookly, we strive to ensure your satisfaction with every purchase. However, we understand that there might be instances where refunds are necessary. Below is our refund policy, which outlines the circumstances and procedures for requesting a refund.

Eligibility for Refunds

Refunds are applicable under the following conditions:

1. Defective or Incorrect Products: If you receive an e-book that is corrupted, unreadable, or not as described.

2. Technical Issues: If a technical problem prevents you from accessing your purchased e-book, and we are unable to resolve the issue.

3. Duplicate Purchases: If you accidentally purchase the same e-book multiple times.

Non-Refundable Items

Refunds will not be provided under the following circumstances:

1. Change of Mind: If you no longer wish to keep the e-book after the purchase.

2. Downloaded Products: If the e-book has already been downloaded successfully.

3. Promotional or Discounted Items: E-books purchased at a discounted rate during special promotions are non-refundable.

Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Reach out to our support team via email at Support@bookly.cloud or call us at +1 205-671-2749.

2. Provide Details: Include the following information in your request:

   • Order number

   • Name of the e-book

   • Reason for requesting a refund

   • Proof of purchase (e.g., receipt or order confirmation)

3. Wait for Review: Our team will review your request within 5 business days and notify you of the outcome.

Refund Approval and Processing

• If your refund is approved, the amount will be credited to your original payment method within 7-10 business days.

• You will receive a confirmation email once the refund has been processed.

Important Notes

• Refund requests must be submitted within 14 days of the purchase date.

• For subscription-based purchases, refunds will only be issued for the remaining period if the cancellation is made within 14 days of the initial subscription purchase.

For further assistance, please do not hesitate to contact us at Support@bookly.cloud or call +1 205-671-2749. We value your trust and aim to resolve all issues promptly and fairly.

This Refund Policy was last updated on November 29, 2024.